Last updated: 5 June 2026
OZeAuto (“we”, “us”, “our”) respects your privacy. This policy explains how we collect, use, store and disclose your personal information when you visit ozeauto.com.au or buy from us. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Who we are
OZeAuto is an Australian owned and operated online store selling auto parts and accessories. You can contact us about privacy at any time by emailing info@ozeauto.com.au.
Information we collect
We collect personal information you give us and information your device sends when you use our site. This may include:
- your name, email address, phone number and delivery and billing address
- your order history and the products you view or buy
- account details if you create an account, such as your username and password
- payment details you enter at checkout (processed securely by our payment provider — we do not store your full card number)
- messages you send us through forms, email or phone
- technical data such as your IP address, browser type, device and pages you visit, collected through cookies and analytics
How we collect it
We collect personal information directly from you — when you place an order, create an account, contact us or subscribe to updates. We also collect some information automatically through cookies and analytics tools when you browse the site.
Why we collect and use your information
We use your personal information to:
- process and deliver your orders and take payment
- manage your account and provide customer support
- respond to your enquiries and handle returns or warranty claims
- send order updates and, if you opt in, marketing about products and offers
- improve our website, products and service
- detect and prevent fraud and meet our legal obligations
Who we share it with
We do not sell your personal information. We share it only as needed to run our business, including with:
- payment processors who handle your transaction securely
- shipping and courier providers who deliver your order
- IT, hosting and analytics providers who support our website
- government or law enforcement bodies where the law requires it
We require these providers to protect your information and use it only for the services they provide to us.
Cookies and analytics
We use cookies and similar tools to keep your cart working, remember your preferences and understand how people use our site. You can block or delete cookies in your browser settings, but some parts of the site may not work properly without them.
Overseas disclosure
Some of our service providers — such as hosting, payment or analytics platforms — may store or process data on servers outside Australia. Where this happens, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.
How we protect your information
We take reasonable steps to protect your personal information from misuse, loss and unauthorised access — including secure hosting, encrypted connections (HTTPS) and restricted access to data. No system is completely secure, so we cannot guarantee absolute security.
How long we keep it
We keep your personal information only as long as we need it for the purposes above, or as required by law (for example, tax and consumer law records). When we no longer need it, we take reasonable steps to delete or de-identify it.
Marketing and your choices
If you opt in, we may send you marketing emails. You can unsubscribe at any time using the link in our emails or by contacting us. We will still send you essential messages about your orders.
Accessing and correcting your information
You can ask to see the personal information we hold about you and ask us to correct it if it is wrong. Email info@ozeauto.com.au and we will respond within a reasonable time. We may need to verify your identity first.
Complaints
If you think we have mishandled your personal information, please contact us first at info@ozeauto.com.au so we can try to put it right. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated shown at the top.
Contact us
For any privacy questions or requests, email us at info@ozeauto.com.au.