Last updated: 5 June 2026
This page explains how OZeAuto ships your order and how returns and refunds work. It sits alongside our Terms & Conditions. Nothing here takes away your rights under the Australian Consumer Law.
Shipping
Where we ship
We ship Australia-wide. Shipping costs are calculated at checkout based on your order and delivery address, so you can see the total before you pay.
Processing time
We aim to process and dispatch in-stock orders within 1–2 business days. Orders placed on weekends or public holidays are processed on the next business day. If an item is delayed or out of stock, we will let you know as soon as we can.
Delivery time
Delivery times are estimates only and depend on your location and the courier. Metro areas are usually faster than regional and remote areas. Once your order ships, we will send tracking details where available so you can follow its progress.
Delivery address
Please check that your delivery address is correct before you check out. We cannot be held responsible for orders sent to an address you entered incorrectly. If a parcel is returned to us as undeliverable, we will contact you to arrange re-delivery, which may incur an extra shipping charge.
Delays
We are not responsible for delays caused by couriers or events outside our control, such as weather or carrier disruptions. Risk in the goods passes to you on delivery.
Returns and refunds
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.
Faulty, damaged or incorrect items
If your item arrives faulty, damaged or is not what you ordered, contact us at info@ozeauto.com.au as soon as possible. Please include your order number and, where you can, photos of the issue. We will arrange a repair, replacement or refund in line with the Australian Consumer Law, and we will cover the return postage for faulty or incorrect items.
Change of mind
If you change your mind, we may offer a refund or exchange where the item is:
- returned within a reasonable time of delivery
- unused and in its original, undamaged condition
- in its original packaging
- accompanied by your proof of purchase
Return postage for change-of-mind returns is at your cost. We recommend using a tracked service, as we cannot process a return we do not receive.
Items we can’t accept for change-of-mind returns
Some items cannot be returned for change of mind — for example, electrical parts, fitted or used parts, and special-order or custom items. This does not affect your rights if an item is faulty or not as described.
Vehicle fitment
Please confirm a part fits your vehicle before you buy. If you are unsure, contact us first and we will help where we can. Parts ordered in error that do not match your vehicle are treated as change-of-mind returns.
How to start a return
Email info@ozeauto.com.au with your order number and the reason for the return. We will reply with the next steps and a return address. Please wait for our instructions before sending anything back.
Refunds
Once we receive and check your return, we will process any refund to your original payment method. Refunds usually take a few business days to appear, depending on your bank or card provider.
Contact us
For any questions about shipping or returns, email us at info@ozeauto.com.au.